Support

Need help with Simptrip? Write to us or check the answers below.

Contact us

Tell us what happened and, if you can, include your account email and device model.

support@simptrip.com

How to cancel your subscription

  • iPhone: Settings → your name → Subscriptions → Simptrip → Cancel Subscription.
  • Android: Google Play → profile picture → Payments and subscriptions → Subscriptions → Simptrip → Cancel subscription.

PRO access continues until the end of the period already paid for. Uninstalling the app or deleting your account does not cancel the subscription.

How to restore a purchase

On the app's subscription screen, tap Restore purchases. Use the same store account (Apple or Google) the purchase was made with.

How to request a refund

Payments are processed by the store, which also decides on refunds:

How to delete your account

In the app, go to Profile → Delete account. More details on the account deletion page.

The microphone is not working

  • iPhone: Settings → Apps → Simptrip and turn on Microphone and Speech Recognition.
  • Android: Settings → Apps → Simptrip → Permissions → Microphone.

Privacy and terms

Privacy Policy · Terms of Use