Account deletion

How to delete your account

1. In the app (fastest): open Simptrip, go to Profile → Delete account and confirm. Deletion happens right away. If the option is not there yet, update the app to the latest version.
2. By email: send an email to support@simptrip.com from the email address associated with your account, with your full name and the registered email address. The Simptrip team verifies the requester's identity and processes the deletion.

Subscriptions

Deleting the account does not cancel the subscription. If you subscribe to Simptrip PRO, cancel it first in the App Store (Settings → your name → Subscriptions) or in Google Play (Payments and subscriptions → Subscriptions); otherwise the store keeps charging you.

What will be deleted

Registration data

Name, email address and the account sign-in (including the link to Google or Apple).

User content

Study progress, activity history and preferences kept in the app and on our servers.

Usage data

Session data and telemetry directly linked to your account.

Backups

Backups may exist for up to 90 days before complete removal of data from the system.

Anonymous aggregate data

Aggregated and anonymized information used for analytics may be retained indefinitely without personal identification.

Processing time

Deletion made in the app is immediate. Requests by email are typically processed within 30 business days of verifying the request. If there are legal or technical reasons for an extension, you will be notified by email.

Additional information

The name displayed on this page corresponds to the app and developer as listed in the app stores: Simptrip - Travel English. See also the Privacy Policy.