Privacy Policy
This Policy explains what data Simptrip ("Simptrip", "we") collects in the Simptrip - Travel English app (Android and iOS) and on simptrip.com, what we use it for, who we share it with and what your rights are.
Summary
- The app uses the microphone in speaking exercises. In the AI Tutor and Immersion, your voice is transcribed by a third-party service and the text is processed by artificial intelligence.
- We do not store recordings of your voice on our servers.
- We use analytics and ad measurement tools (Google, PostHog, Meta and TikTok). The app does not show third-party ads.
- You can delete your account inside the app, in Profile → Delete account.
- We do not sell your personal data.
Data we collect in the app
- Account
- Name and email address, when you create an account with email and password, with Google or with Apple. With Sign in with Apple you can hide your email. You can also use the app as a guest: in that case we only create an account identifier, with no name or email. Passwords are handled by Firebase Authentication and are not accessible to us.
- Study and progress
- Phrases studied, right and wrong answers, day streak, level and your answers in the initial setup (such as destination and trip date). They are kept on your device and, to keep your progress, on our servers.
- Voice
- Audio captured by the microphone during speaking exercises. It is used to turn what you say into text and is not stored on our servers. See "Microphone, voice and artificial intelligence" below.
- Conversations with the AI
- The text of what you say in the AI Tutor and Immersion and the history of the ongoing conversation, used to generate the replies and the session evaluation.
- Subscription and purchases
- Plan, subscription status, dates and transaction identifiers, received from the Apple App Store or Google Play. We do not receive or store your card details.
- Usage and device
- Screens visited and actions in the app, device model, operating system, language, app version, app identifiers and approximate location estimated from the IP address (country or city). We do not collect your precise location.
- Crashes and diagnostics
- Error and crash reports, which may include the account identifier and, for login errors, the email address.
- Advertising identifier
- The device advertising identifier, used to measure the results of our ads. On iOS it is only used if you allow tracking in the system prompt.
Study reminders are scheduled on the device itself. We do not collect your contacts, photos, files or camera data.
Microphone, voice and artificial intelligence
The app asks for access to the microphone and, on iOS, to speech recognition the first time you use a speaking exercise. You can deny or revoke these permissions in your device settings; flashcards and listening practice keep working without the microphone.
- AI Tutor and Immersion: microphone audio is sent in real time to AssemblyAI, which converts it to text. That text and the conversation history are sent to our servers and to Google Gemini, which generates the tutor's replies and the session evaluation.
- Tutor voice: the tutor's speech is generated by Inworld AI or ElevenLabs from the reply text.
- Other speaking exercises: use your device's system speech recognition (Apple on iOS; Google on Android), subject to those companies' policies.
These features only work by sending this data. If you do not want your voice or the text of your answers to be processed by these services, do not use the AI Tutor, Immersion and the speaking exercises. AI replies are generated automatically and may contain mistakes.
Tracking and advertising
The app includes the Meta (Facebook) and TikTok SDKs to measure the results of our ads. They receive events such as install, app open, completing the initial setup and purchase (amount and plan), together with device identifiers.
- iOS: the app asks for your permission through the system tracking prompt. You can change your choice in Settings → Privacy & Security → Tracking.
- Android: you can reset or delete the advertising ID in Settings → Privacy → Ads.
Data we collect on the website
- Browsing: we use Google Analytics and Microsoft Clarity, which record pages visited, clicks and scrolling, to understand how the site is used.
- Forms: when you download the ebook or take the free lesson, we collect the email address and, for the free lesson, the WhatsApp number you provide, to send the material and, with your consent, messages about Simptrip. You can opt out at any time.
- Free live lesson: microphone audio is sent in real time to Inworld AI for the voice conversation. We do not keep the recording.
- Security: Cloudflare hosts the site and protects it against abuse (Turnstile verification and limits per IP address).
- Cookies: we store a cookie with the language you chose. The analytics tools above use their own cookies.
What we use the data for
- Create and maintain your account and sync your progress (performance of the contract).
- Provide the speaking exercises and AI features (performance of the contract and your consent when granting the microphone).
- Unlock and manage the subscription (performance of the contract).
- Understand usage, fix failures and improve the product (legitimate interest).
- Measure the results of our ads (your consent, where required, or legitimate interest).
- Send the material you requested and messages about Simptrip (your consent).
- Comply with legal obligations and protect the service against fraud and abuse.
Who we share data with
We share data only with the providers below, to the extent needed for each purpose. We require them to protect it in a way consistent with this Policy.
- Google (Firebase Authentication, Analytics and Crashlytics; Gemini; Google Analytics): sign-in, usage analytics, crash reports and AI replies.
- Apple and Google (stores and sign-in): subscription billing, Sign in with Apple, Google Sign-In and system speech recognition.
- AssemblyAI: speech-to-text transcription.
- Inworld AI and ElevenLabs: generating the tutor's voice; Inworld also processes the voice conversation of the website's free lesson.
- RevenueCat: subscription management.
- PostHog: app usage analytics.
- Meta and TikTok: ad measurement.
- Amazon Web Services and Microsoft Azure: servers and database.
- Cloudflare, Microsoft Clarity and Formspree: website hosting, analytics and forms.
We may also share data when required by law, to protect rights and the security of the service, or in the event of a merger, acquisition or sale of assets, subject to confidentiality obligations.
International transfers
Our servers and several of the providers above are located outside Brazil, mainly in the United States. By using Simptrip, your data may be transferred to and processed in those countries, with the safeguards required by applicable law.
How long we keep data
- Account and progress: for as long as the account exists. When you delete the account, they are erased from our database.
- Voice: we do not store recordings.
- Backups: may exist for up to 90 days after deletion.
- Tax and transaction records: up to 5 years, where required by law.
- Analytics and advertising data: according to each provider's retention period.
- Website form contacts: until you ask us to remove them.
Your rights
Under Brazil's General Data Protection Law (LGPD) and other applicable laws, you can confirm whether we process your data, access, correct and port it, request deletion, learn who we share it with and withdraw consent. To exercise these rights, write to support@simptrip.com. You may also lodge a complaint with your data protection authority.
How to delete your account
- In the app: Profile → Delete account. The account, progress and sign-in are erased. If the option is not there yet, update the app.
- By email: see the instructions on the account deletion page.
Deleting the account does not cancel the subscription. Cancel it first in the App Store or Google Play.
Children
Simptrip is not intended for children under 13 and we do not knowingly collect data from children. If you believe this has happened, write to the email below and we will remove the data.
Security
We adopt reasonable technical and organizational measures to protect data, such as encrypted connections and access control. No system is completely secure.
Changes to this policy
We may update this Policy. The effective date at the top indicates the current version. Relevant changes will be announced in the app or on the site.
Contact
- Email: support@simptrip.com
- Terms of Use · Support · Account deletion